Frequently Asked Questions
Discreet Shipping & Billing
- How will the package arrive?
All orders are shipped in plain, unbranded boxes or mailers. There are no logos, product descriptions, or brand names on the exterior packaging. - What will appear on my billing statement?
Your purchase will appear discreetly on your credit card or bank statement (e.g., “NP Store”).
Orders & Delivery
- How long does shipping take?
Standard shipping takes 3–5 business days, while express shipping takes 1–2 business days. Tracking details are sent automatically via email once shipped. - Can I track my order?
Yes, you can track your shipment using the tracking link provided in your order confirmation email or via our Track Your Order page.
Returns & Hygiene
- Can I return an item?
Due to health and safety standards, opened or used intimate items cannot be returned. Unopened, factory-sealed products in original packaging may be returned within 14 days of delivery.